Who We Are
The Salvation Army Thrift Store, National Recycling Operations is part of the largest non-governmental direct provider of social services in Canada. We are one of Canada’s largest textile collectors and a leader in textile diversion in the charitable sector. Through our Thrift Stores, we offer savings on new and gently used clothing and household items while supporting Salvation Army programs, services, and emergency relief efforts.
When you shop or donate at The Salvation Army Thrift Store, you help make a real difference. Your support helps fund local programs like food banks, school, and children’s camps. Every purchase and every donation helps people and communities across Canada.
Our History
The Salvation Army was founded in London, England.
The Salvation Army begins its work in Canada, providing hope and assistance to those in need.
Salvage work (now recycling) begins in Toronto, leading to the establishment of well-known thrift stores.
The Salvation Army was founded in 1865 by General William Booth and his wife, Catherine Booth. They were leaders who wanted to help people and solve social problems of their time. They saw a need for jobs and affordable goods. They also wanted to protect the environment. Because of this, they created the “Household Salvage Brigade,” where men and women collected unwanted household items.
In 1908, this work began in Toronto and led to the first thrift stores. Nearly 120 years later, there are now hundreds of Salvation Army Thrift Store locations across Canada. At The Salvation Army Thrift Store, we are proud to continue the Booths’ legacy through our Thrift Stores and Donor Welcome Centres.
To learn more about The Salvation Army’s history, explore their journey.
Our Leadership
Ted Troughton
Ted leads The Salvation Army Thrift Store with a clear purpose: to create a premier Thrift experience, while generating vital funds for Salvation Army programs and services. As Managing Director, he heads the National Leadership Team dedicated to advancing organizational strategy and providing guidance, direction and support so leaders can be their best.
Ted believes people are the organization’s greatest asset. His focus is on fostering an inclusive culture where individuals feel safe to speak up, experience a sense of belonging and bring their best selves to work. By prioritizing integrity, collaboration, and innovation, Ted ensures the team delivers on its promises while thriving both professionally and personally.
“Knowing our work generates vital funds for those in need motivates me every day. I am committed to continuous improvement and to our purpose of supporting The Salvation Army’s essential community programs and services. Together, we turn our shared passion into a meaningful impact for those who need it most.”
Michèle Walker
Michèle leads a team that serves as a strategic resource and thought partner across the organization. Her team supports departments with project management, analysis, business case development, and strategic advisory, with a primary focus on planning and supporting the implementation of The Salvation Army Thrift Store’s overall strategy.
Michèle’s leadership is grounded in compassion, thoughtfulness, and a deep appreciation for the strengths and experiences each person brings. She believes that regardless of role or title, everyone has something valuable to contribute and something to teach.
"Throughout my 25-year journey with the organization, the passion and commitment of our people have shaped me the most. What I find most rewarding in my work today is being able to combine my competitive spirit and love for people while doing work that makes a meaningful difference in our communities."
Tonny Colyn
Tonny works closely with corporate donors, associations and municipal partners, representing the organization as a champion of waste diversion. Her team drives donated goods to the organization through Corporate Donations, Community Donation Drives, and municipal partnerships.
Tonny fosters an approachable environment where team members feel comfortable sharing ideas, questions and concerns. For her, leadership means listening, learning and growing together, with each conversation helping build trust, share perspectives, and support continuous improvement.
“One of the most meaningful parts of being at The Salvation Army Thrift Store is sharing the incredible work we do with others. I also find it rewarding to support our staff, helping them succeed and feel confident in their roles. It’s great to be part of a team that makes a real difference and to play a role in lifting each other up.”
Jamal Osman
Jamal leads the Human Relations Business Partner team, overseeing HR functions across the organization to support employee health, safety, wellness, and labour relations.
Jamal’s leadership is shaped by stewardship and a strong commitment to dignity and respect. He approaches every situation with the same care and consideration he would offer if it involved his own family, resources, or community—and he encourages his team to do the same. This mindset enables him and his team to navigate complex challenges with empathy, integrity, and respect for everyone involved.
“The most meaningful part of my role is the collaboration between the HRBP team and our mission partners. Even when not everyone gets exactly what they hoped for, we always end up in a better place than where we began. Being part of that progress—even when it’s subtle—is incredibly rewarding.”
Lindsay Robinson
Lindsay leads the national marketing, digital strategy, brand, and communications functions, focusing on increasing awareness and engagement across all audiences. Through written and visual storytelling, Lindsay and her team highlight how shopping and donating at The Salvation Army Thrift Store directly support programs and services that make a meaningful impact in communities across Canada.
Her leadership is guided by the principles of collaboration, clarity, and creativity. Lindsay believes in fostering a safe and supportive environment where team members feel empowered to share ideas, take initiative, and grow—ensuring their collective work thrives.
“What I find most rewarding is seeing how our work translates into real impact—helping communities thrive, advancing The Salvation Army’s mission, and strengthening the connection between our brand and the communities we serve.”
Maria Guayacan
Maria leads the Retail Operations team, focusing on strengthening the organization’s impact by generating funds for The Salvation Army’s programs and services through the successful operation of our Thrift Stores. Maria and her team also ensure a consistent, positive experience for both Guests and Donors.
Leading by example, she inspires and develops her team, ensuring they have the tools and confidence to achieve their goals. Maria also encourages accountability while leading with empathy and respect.
“First and foremost, I feel grateful for the opportunity I received 28 years ago when I came to Canada. The most meaningful part of being part of The Salvation Army Thrift Store is knowing that we work for our communities. I also appreciate that our organization respects all employees, creating an environment where every team member feels valued and appreciated.”
Anita Vukovic
Anita leads the Business Administration and Finance team, ensuring operational efficiency, financial integrity, and reliable systems that enable the organization to operate effectively while delivering an exceptional experience to Guests and Donors. Her team oversees point‑of‑sale operations, cash management, compliance protocols, procurement, and key technology initiatives that strengthen organizational performance and long‑term sustainability.
Guided by integrity, accountability, and collaboration, Anita fosters a culture of respect, recognition, and growth. She is committed to creating a supportive environment that encourages adaptability, skill development, and confidence to take on new challenges, while advancing The Salvation Army’s mission and delivering meaningful impact.
“Contributing to The Salvation Army’s mission to make a meaningful difference in the communities we serve is the most rewarding part of my role. Leading a dedicated, innovative, collaborative, and results-focused team that supports efficient operations and delivers tangible impact is especially fulfilling.”
Bill May
Bill leads the Property team, ensuring the strategic and efficient management of Thrift Store real estate assets. He and his team play a key role in maintaining safe, accessible, and sustainable environments that enable our teams to deliver on the organization’s purpose and support future growth.
Guided by integrity, accountability, and collaboration, Bill emphasizes safety and respect. He believes in setting clear expectations, communicating openly, and empowering others to take ownership of their work.
“Working for The Salvation Army Thrift Store means helping people. Property helps the staff and guests directly. The sites we manage help the guests and donors we serve, and the funds raised help those in the community who need it most. Many jobs have a ripple effect, but there are few where every ripple is in service to others.”
Greg Nembhard
Greg leads the distribution and logistics functions, overseeing 13 Distribution and Recycling Centres across Canada. Greg and his team drive operational excellence and stewardship, ensuring the efficient flow, processing, and recycling of donated goods to fuel our Thrift Stores and sustainability initiatives.
Guided by the values of integrity, safety, and a people first approach, Greg fosters a culture where safety is paramount and team members feel empowered to innovate, share new ideas and take ownership of their work.
“The most rewarding part of this job is seeing how our work behind the scenes powers the good work happening in our stores. We manage the distribution and logistics, so our stores have what they need to serve their communities. That link between our operations and their impact gives our work meaning and reminds us that what we do serves a much higher purpose."
Our Leadership
Ted Troughton
Ted leads The Salvation Army Thrift Store with a clear purpose: to create a premier Thrift experience, while generating vital funds for Salvation Army programs and services. As Managing Director, he heads the National Leadership Team dedicated to advancing organizational strategy and providing guidance, direction and support so leaders can be their best.
Ted believes people are the organization’s greatest asset. His focus is on fostering an inclusive culture where individuals feel safe to speak up, experience a sense of belonging and bring their best selves to work. By prioritizing integrity, collaboration, and innovation, Ted ensures the team delivers on its promises while thriving both professionally and personally.
“Knowing our work generates vital funds for those in need motivates me every day. I am committed to continuous improvement and to our purpose of supporting The Salvation Army’s essential community programs and services. Together, we turn our shared passion into a meaningful impact for those who need it most.”
Michèle Walker
Michèle leads a team that serves as a strategic resource and thought partner across the organization. Her team supports departments with project management, analysis, business case development, and strategic advisory, with a primary focus on planning and supporting the implementation of The Salvation Army Thrift Store’s overall strategy.
Michèle’s leadership is grounded in compassion, thoughtfulness, and a deep appreciation for the strengths and experiences each person brings. She believes that regardless of role or title, everyone has something valuable to contribute and something to teach.
"Throughout my 25-year journey with the organization, the passion and commitment of our people have shaped me the most. What I find most rewarding in my work today is being able to combine my competitive spirit and love for people while doing work that makes a meaningful difference in our communities."
Tonny Colyn
Director of Business Development and Sustainability
Tonny works closely with corporate donors, associations and municipal partners, representing the organization as a champion of waste diversion. Her team drives donated goods to the organization through Corporate Donations, Community Donation Drives, and municipal partnerships.
Tonny fosters an approachable environment where team members feel comfortable sharing ideas, questions and concerns. For her, leadership means listening, learning and growing together, with each conversation helping build trust, share perspectives, and support continuous improvement.
“One of the most meaningful parts of being at The Salvation Army Thrift Store is sharing the incredible work we do with others. I also find it rewarding to support our staff, helping them succeed and feel confident in their roles. It’s great to be part of a team that makes a real difference and to play a role in lifting each other up.”
Jamal Osman
Jamal leads the Human Relations Business Partner team, overseeing HR functions across the organization to support employee health, safety, wellness, and labour relations.
Jamal’s leadership is shaped by stewardship and a strong commitment to dignity and respect. He approaches every situation with the same care and consideration he would offer if it involved his own family, resources, or community—and he encourages his team to do the same. This mindset enables him and his team to navigate complex challenges with empathy, integrity, and respect for everyone involved.
“The most meaningful part of my role is the collaboration between the HRBP team and our mission partners. Even when not everyone gets exactly what they hoped for, we always end up in a better place than where we began. Being part of that progress—even when it’s subtle—is incredibly rewarding.”
Lindsay Robinson
Lindsay leads the national marketing, digital strategy, brand, and communications functions, focusing on increasing awareness and engagement across all audiences. Through written and visual storytelling, Lindsay and her team highlight how shopping and donating at The Salvation Army Thrift Store directly support programs and services that make a meaningful impact in communities across Canada.
Her leadership is guided by the principles of collaboration, clarity, and creativity. Lindsay believes in fostering a safe and supportive environment where team members feel empowered to share ideas, take initiative, and grow—ensuring their collective work thrives.
“What I find most rewarding is seeing how our work translates into real impact—helping communities thrive, advancing The Salvation Army’s mission, and strengthening the connection between our brand and the communities we serve.”
Maria Guayacan
Director of Retail Operations
Maria leads the Retail Operations team, focusing on strengthening the organization’s impact by generating funds for The Salvation Army’s programs and services through the successful operation of our Thrift Stores. Maria and her team also ensure a consistent, positive experience for both Guests and Donors.
Leading by example, she inspires and develops her team, ensuring they have the tools and confidence to achieve their goals. Maria also encourages accountability while leading with empathy and respect.
“First and foremost, I feel grateful for the opportunity I received 28 years ago when I came to Canada. The most meaningful part of being part of The Salvation Army Thrift Store is knowing that we work for our communities. I also appreciate that our organization respects all employees, creating an environment where every team member feels valued and appreciated.”
Anita Vukovic
Director of Business Administration and Finance
Anita leads the Business Administration and Finance team, ensuring operational efficiency, financial integrity, and reliable systems that enable the organization to operate effectively while delivering an exceptional experience to Guests and Donors. Her team oversees point‑of‑sale operations, cash management, compliance protocols, procurement, and key technology initiatives that strengthen organizational performance and long‑term sustainability.
Guided by integrity, accountability, and collaboration, Anita fosters a culture of respect, recognition, and growth. She is committed to creating a supportive environment that encourages adaptability, skill development, and confidence to take on new challenges, while advancing The Salvation Army’s mission and delivering meaningful impact.
“Contributing to The Salvation Army’s mission to make a meaningful difference in the communities we serve is the most rewarding part of my role. Leading a dedicated, innovative, collaborative, and results-focused team that supports efficient operations and delivers tangible impact is especially fulfilling.”
Bill May
Bill leads the Property team, ensuring the strategic and efficient management of Thrift Store real estate assets. He and his team play a key role in maintaining safe, accessible, and sustainable environments that enable our teams to deliver on the organization’s purpose and support future growth.
Guided by integrity, accountability, and collaboration, Bill emphasizes safety and respect. He believes in setting clear expectations, communicating openly, and empowering others to take ownership of their work.
“Working for The Salvation Army Thrift Store means helping people. Property helps the staff and guests directly. The sites we manage help the guests and donors we serve, and the funds raised help those in the community who need it most. Many jobs have a ripple effect, but there are few where every ripple is in service to others.”
Greg Nembhard
Greg leads the distribution and logistics functions, overseeing 13 Distribution and Recycling Centres across Canada. Greg and his team drive operational excellence and stewardship, ensuring the efficient flow, processing, and recycling of donated goods to fuel our Thrift Stores and sustainability initiatives.
Guided by the values of integrity, safety, and a people first approach, Greg fosters a culture where safety is paramount and team members feel empowered to innovate, share new ideas and take ownership of their work.
“The most rewarding part of this job is seeing how our work behind the scenes powers the good work happening in our stores. We manage the distribution and logistics, so our stores have what they need to serve their communities. That link between our operations and their impact gives our work meaning and reminds us that what we do serves a much higher purpose."
Our Purpose
We support the mission of The Salvation Army by generating funds through our retail and reuse solutions to positively impact our communities and planet.
Our Vision
As Canada’s leading Thrift Store, our people share our passion to drive positive social and environmental change.
Our Core Values
Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.
Diversity, Inclusion, and Belonging
At The Salvation Army Thrift Store, we are committed to creating an environment where everyone feels valued, respected, and included, while fulfilling our purpose within The Salvation Army’s mission.
Through our dedication to diversity, inclusion and belonging, we strive to create safe and welcoming spaces where all differences are embraced, both in our workplace and the communities we serve.