Bill Lewis, our Store Associate at the Bloor location in Toronto, had a strong desire to work in retail. In November 2024, he connected with The Salvation Army Thrift Store in search of employment.
After speaking with Jess from our Guest Services Department, Bill was encouraged to begin by volunteering. During their phone call, he shared concerns that his age might limit his chances. Jess reassured him that age is not a determining factor when it comes to employment or volunteering within our organization.
Although motivated, Bill struggled to find the right volunteer opportunity and contacted Guest Services again. After learning more about his background, Jess suggested volunteering with The Salvation Army’s Kettle campaign as a way to get his “Foot in the door.” She explained the value of volunteer experience and how it could help him stand out when applying for volunteer or job roles at our stores.
Bill took this advice to heart and successfully volunteered with The Salvation Army’s Kettle campaign during the holiday season. At the end of his term, he received a letter of reference from The Salvation Army, which he presented to Victoria Hampson, the Store Manager at the Bloor location at the time, and now store manager at the Etobicoke location. This letter helped him secure a volunteer position at the store.
Victoria and our District Manager, Lindsay Aitken, played key roles in helping Bill adjust to his volunteer position. Working closely with Victoria, Bill became more confident and empowered in his role. With persistence and determination, Bill gained confidence to apply for a paid position at the Bloor location. Given his new skillset and mind frame, he was hired as a Store Associate.
“I give 100 percent to my job. I also get to make extra money as a senior to buy things for myself, and I am very happy here,” he said. “Bill’s dedication, positivity, and attention to detail have made a lasting impact—keeping our store organized while lifting the spirits of everyone around him,” added Victoria.
Bill’s story is a powerful example of how hope, perseverance, and support can open the door to new opportunities.