Shift Supervisor - Job Description

As a Shift Supervisor you are to reduce losses and maximize sales and profitability by maintaining high standards in sales, merchandising, marketing, displays, promotions, customer service and public relations.

Job Duties
• Coordinate the activities of the store during assigned shift on behalf of management.
• Provides excellent service to guests, fulfills various sales and production roles within the store and assists the manager by directing tasks as assigned.
• Responsible for opening/closing and daily reporting during these periods.
• In addition, the Supervisor authorizes payments and return merchandise, resolves problems and guest complaints as they arise, and assists in training and monitoring new staff.   

Shift Supervisor Skills and Qualifications
• Two to five years’ experience with cash procedures, pricing and sorting procedures, and product display and promotion guidelines
• Minimum Grade 10 or equivalent
• Excellent written and oral English (French where required)
• Demonstrated trustworthiness and responsibility
• Comfortable with Microsoft Office Suite, email, cell phones, etc.
• Eye for detail
• Dependability
• Approachable with good interaction/people skills
• Demonstrated trustworthiness and responsibility
• Comfortable with Microsoft Office Suite, email, cell phones, etc.

We provide a passionate fast paced community environment where you will be immersed in our operations and service.  You will experience firsthand the impact of our work in our communities.    

Competitive compensation including:

• Staff discounts
 Employer paid RRSPs
• Vacation (3 weeks/ 6%)
• Paid sick time
• The opportunity to learn new skills, job advancement, recognition programs and in-store sales incentives.

You can expect:
• To join a hands-on work environment where you will be required to physically move through our operation while adhering to daily goals.  
• We are operational 7 days a week and schedule our employees based on operational needs - days, evenings and weekends
(Please Note: Our stores are open for shopping Monday to Saturday and Sundays we are open to receive donations).


As part of our ongoing commitment to ensuring a safe and healthy work environment for all of our employees, CSA approved footwear is required for all Retail and DRC positions within NRO.

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