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December 30, 2021

A Message from the National Leadership Team at The Salvation Army Thrift Store, National Recycling Operations


As the COVID-19 pandemic continues to evolve, the safety and well-being of our employees, Guests, and Donors remains our paramount priority here at The Salvation Army Thrift Store. We are following all guidelines and recommendations from provincial and national Public Health authorities, as we have done throughout the pandemic.

Here is what we are doing to keep you safe while shopping and donating with us.


  • Encouraging physical distancing and one direction traffic in aisles
  • Using a single point of entry and exit at locations with retail capacity limits in place
  • Ensuring ample space in aisles and lanes by removing merchandise displays
  • Keeping all fitting rooms and washrooms closed (some exceptions may apply in accordance with local by-laws)
  • Installing barriers at the cash desks for added protection between guests & employees


  • Temporarily not accepting large furniture donations or non-perishable food items
  • Contactless donor service at locations with retail capacity limits in place

Sanitization and Personal Protective Equipment (PPE):

  • Encouraging the use of hand sanitizer upon entry
  • Following enhanced cleaning schedules
  • Wiping down trolleys, pin pads and surfaces
  • Requiring masks to be worn by Guests and Donors in certain regions in accordance with municipal and provincial mask regulations. Some exemptions apply in accordance with provincial human rights codes.
  • Requiring masks to be worn by all employees across Canada in addition to a daily screening protocol


Please do not shop if you have any COVID-19 symptoms or are required to self-isolate, if you have been around someone who is sick, or if you have been outside the country in the past 14 days.

Should you have any questions or would like more information, please reach out to

As a national non-profit organization, our mission is to make a positive impact in our communities across Canada. Thank you for your ongoing understanding, patience, and support as we continue building stronger communities together.


Ted Troughton
Managing Director
The Salvation Army Thrift Store, National Recycling Operations

For information on temporary store closures related to COVID-19, please visit our Temporary Closures page.