COVID-19: A Message from the National Leadership Team

Update as of November 12, 2020

A Message from the National Leadership Team at The Salvation Army Thrift Store, National Recycling Operations

 

We are thrilled that our Thrift Stores and Donor Welcome Centres are open across Canada to serve the needs of our communities. We want you, our valued guests and donors, to feel safe in every interaction you have with us, so we have taken extra precautions in accordance with health and safety guidelines to help ensure the well-being of our communities and staff. For updates on the temporary closures in Manitoba, click here. For updates on the temporary closures in Toronto and Peel Region, click here.

Please note that face masks are now required in all of our locations across Canada. Some exemptions do apply. Please contact guestservices@tstores.ca for more information. Our paramount priority is the health and safety of our dedicated employees, guests, and donors, and we are very much looking forward to welcoming you back.

In addition to our regular health and safety protocols, here is what we are doing to keep you safe while shopping and donating with us in the months ahead:
• Using a single point of entry and exit and limiting the number of people allowed in the store at one time
• Wiping down trolleys before and after each use
• Wiping down pin pads after each use
• Closing all fitting rooms and washrooms
• Regular and ongoing sanitization of the store
• Ensuring use of proper personal protective equipment (PPE) by all staff
• Using plexiglass barriers at checkout
• Allowing exchanges of clothing only
• Removing merchandise displays to ensure proper spacing for physical distancing
• Following a strict quarantine protocol for all donations and exchanged items
• Temporarily not accepting large furniture donations or non-perishable food items

Here is what we ask from you while you enjoy your shopping experience:
• Follow physical distancing measures in-store, including the use of floor stickers to help guide you through the store
• Use hand sanitizer when entering and exiting the store
• Refrain from trying on any clothing while you’re browsing, and limit touching of all items as much as possible
• Pack your own reusable bags if desired
• Use the tap function on your debit or credit card to limit contact as much as possible while at checkout
• Don’t shop if you are feeling unwell or someone in your household has COVID-19
 

Thank you for your ongoing support – we can’t wait to see you. For more information about how your donations help, please click here. To watch a video message from our Managing Director Ted Troughton, click here.

Together, we can help our communities rebound from the effects of COVID-19 and rebuild stronger than before.

 

Sincerely,

Ted Troughton
National Managing Director
The Salvation Army Thrift Store, National Recycling Operations

 

-----

 

Update as of June 22, 2020

A Message from the National Leadership Team at The Salvation Army Thrift Store, National Recycling Operations

 

We are thrilled to have re-opened all Thrift Stores and Donor Welcome Centres across Canada to serve the needs of our communities. For details in your area, search for your local store at www.thriftstore.ca/locations.

During our temporary closure, we have been preparing for our reopening. We want our guests and donors to feel safe in every interaction they have with us, so we have taken extra precautions in accordance with health and safety guidelines to help ensure the well-being of our communities and staff. Our paramount priority is the safety, health, and well-being of our dedicated employees, guests, and donors, and we are very much looking forward to welcoming you back.

In addition to our regular health and safety protocols, here is what we are doing to keep you safe while shopping and donating with us in the months ahead:

  • Using a single point of entry and exit and limiting the number of people allowed in the store at one time
  • Wiping down trolleys before and after each use
  • Wiping down pin pads after each use
  • Closing all fitting rooms and washrooms
  • Regular and ongoing sanitization of the store
  • Ensuring use of proper personal protective equipment (PPE) by all staff
  • Using plexiglass barriers at checkout
  • Allowing exchanges of clothing only
  • Following a strict quarantine protocol for all donations and exchanged items,
  • And temporarily not accepting furniture donations or non-perishable food items
  • Removing merchandise displays to ensure proper spacing for physical distancing

 

Here is what we ask from you while you enjoy your shopping experience:

  • Follow physical distancing measures in-store, including the use of floor stickers to help guide you through the store
  • Use hand sanitizer and face mask when possible
  • Refrain from trying on any clothing while you’re browsing, and limit touching of all items as much as possible
  • Pack your own reusable bags and use the tap function on your debit or credit card to limit contact as much as possible while at checkout
  • Don’t shop if you are feeling unwell or someone in your household has COVID-19

 

Thank you for your ongoing support and patience – we can’t wait to see you back in our stores. Together, we can help our communities rebound from the effects of COVID-19 and rebuild stronger than before.

Sincerely,

Ted Troughton
National Managing Director
The Salvation Army Thrift Store, National Recycling Operations

 

-----

 

Update as of April 9, 2020

A Message from the National Leadership Team at The Salvation Army Thrift Store, National Recycling Operations:

 

As the COVID-19 pandemic continues, the safety of you, our employees, and our communities remains our top priority. It is our responsibility to do our part to ensure everyone’s health and well-being, and our Donor Welcome Centres, Offices, Stores, and Distribution and Recycling Centres across the country remain closed until further notice.

We are unable to accept donations from our generous Donors during this temporary closure to ensure the health and safety of our community. We ask you to please set your donations aside at home and bring them to your local Donor Welcome Centre when we can safely reopen. To learn why donations of clothing and household items will be needed more than ever once we reopen, please visit www.thriftstore.ca/covid19-donations.

Throughout this temporary closure we continue to support crisis needs of our community and family services operations. If you are in need of assistance, please contact 1-800-SAL-ARMY or www.salvationarmy.ca for services in your area. Learn how The Salvation Army is continuing to give hope while responding to COVID-19 across Canada at  www.salvationist.ca/articles/still-giving-hope-today-covid-19/. The Salvation Army has also received $5 million from the Federal Government to support food banks and local food organizations. For ongoing COVID-19 updates, please visit www.salvationist.ca/covid19/.

Our thoughts are with those who have been affected by this pandemic. We will continue to reach out to our communities as we stay connected through Facebook, Instagram, and email.

Take good care and remember, we are all in this together.

 

Sincerely,

Ted Troughton
National Managing Director
The Salvation Army Thrift Store, National Recycling Operations

 

-----

 

Update as of March 23, 2020

A Message from the National Leadership Team at The Salvation Army Thrift Store, National Recycling Operations:

 

As the COVID-19 situation continues to rapidly evolve, the safety of you, our employees, and our communities remains our top priority. It is our responsibility to do our part to ensure everyone’s health and well-being. As such, we are temporarily closing our Donor Welcome Centres across the country, alongside our Offices, Stores, and Distribution and Recycling Centres (DRCs) which remain closed until further notice.

Effective Monday, March 23, we will be temporarily unable to accept donations from our generous Donors to ensure the health and safety of our community. We ask our Donors to please set donations aside and bring them to your local Donor Welcome Centre when we can safely reopen.

The need for affordable clothing and household items will be very high in the days, weeks, and months ahead as we all work to rebuild from the effects of the pandemic. When we reopen, donations will be needed more than ever to support the needs of our local communities and social service programs so we can continue to help those in need.

We continue to support crisis needs of our community and family services operations throughout this temporary closure. If you are in need of assistance or would like to make a monetary donation to support the work of The Salvation Army, please contact 1-800-SAL-ARMY or www.salvationarmy.ca. For ongoing updates from The Salvation Army, please visit www.salvationist.ca/covid19/.

Our thoughts continue to be with those who have been affected by this pandemic. Please know that when the COVID-19 crisis is behind us, we will be here for you. Whether you need an affordable place to shop after the financial repercussions that have affected us all, or simply want to take comfort in the social bonds that our stores share with their communities, we will continue to represent The Salvation Army’s values of hope, service, dignity, and stewardship now and in the future. We will continue to reach out with any new updates as we stay connected through Facebook, Instagram, and email.

We will continue to do whatever we can to serve our communities in these uncertain times. Take good care of yourselves and each other.

 

Sincerely,

Ted Troughton
National Managing Director
The Salvation Army Thrift Store, National Recycling Operations



-----



Update as of March 20, 2020

A Message from the National Leadership Team at The Salvation Army Thrift Store, National Recycling Operations:

 

As a national non-profit organization serving communities across Canada, the safety and well-being of our employees, Guests, and Donors is always of utmost importance to us at The Salvation Army Thrift Store. We have been closely monitoring the rapidly evolving COVID-19 situation under the guidance of public health officials and will continue to do so as new information becomes available. Our priority, as always, is to make a positive impact in our local communities and provide a safe environment for all who visit and work in our locations throughout Canada.

As a preventative measure during these unprecedented times, we will be closing our Offices, Stores, and Distribution and Recycling Centres across Canada as of March 17, 2020 and are scheduled to reopen April 1, 2020. Our Donor Welcome Centres at our stores and DRCs will remain open with reduced hours of 11 a.m. to 7 p.m. seven days a week in order to continue accepting donations of clothing and household items which allow us to serve vulnerable members of our society who are most at risk during this time.

In alignment with social distancing recommendations and to ensure the safety of our employees and our Donors, donations can be left in dedicated bins outside the Donor Welcome Centre. In locations where bins are not able to be placed outside, donations can be left by the door and will be collected by our dedicated staff.

Throughout the history of our organization, we have provided support to society’s most vulnerable and will continue to support crisis needs of our community. If you are in need of assistance, please contact 1-800-SAL-ARMY or visit www.salvationarmy.ca for services in your area. We rely on donations of clothing and household items in order to serve our neighbours in need. 

For more information, please visit www.salvationist.ca/covid19. If you would like to support The Salvation Army by giving a monetary donation, please click here.

Our thoughts and prayers are with all who have been affected by this pandemic, and we will continue to do whatever we can to serve our communities. Thank you in advance for your patience and understanding as we work through this together.

 

Sincerely,

Ted Troughton
National Managing Director
The Salvation Army Thrift Store, National Recycling Operations