Assistant Store Manager

Job Description

How to Apply:

Resumes are to be submitted to nro.careers@salvationarmy.ca. In the email subject line please identify the location and position being applied for. 

Why Join Us

Do you have a passion for Thrift? Are you motivated, looking for a role with a purpose, and have a desire to make a difference in your local community? We offer a unique way to serve through retail and recycling in support of the second largest social service organization in Canada! 

If you are looking to further your career in retail consider joining our team. We offer a competitive total compensation package including paid sick time, vacation starting at 6% (3 weeks), and employer-paid RRSP contributions with additional voluntary matching opportunities, Health, Dental, EFAP, and LTD benefit opportunities. All within an environment that demonstrates our core competencies of collaboration, communication, composure, and being service focused in everything we do. 

Job Overview

As an Assistant Store Manager at our Thrift Store you will lead and have full accountability for all aspects of store operations. You will build a collaborative culture, working hands-on in our business alongside team members and volunteers. Your passion for Thrift will see you involved in community initiatives and building long term relationships with our guests, donors, and the local community through retail and recycling. 

Job Duties

Sales Floor    

  • • Communicate courteously with guests by telephone, email and face to face, providing excellent guest service;
  • • Schedule and supervise store staff; prioritize, assign tasks and follow up;
  • • Daily floor walks to assess stock levels, rag outs, pricing, organization and cleanliness of the store;
  • • Ensure targets are being met;
  • • Promoting and selling products and services while maintaining a variety of reporting and scheduling systems;
  • • Comply with all legislative and company policies and procedures adhering to Health and Safety, Operations, and Finance.
  •  
Skills and Qualifications
  • • A Grade 12 education with 2-5 years of demonstrated supervisory retail experience or an equivalent combination of education and experience;
  • • Demonstrated experience driving results, motivating and directing others, and managing and measuring work/systems;
  • • Superior process and time management skills, experience in cash, pricing, sorting procedures and product display and promotion;
  • • Excellent oral and written communication skills, interpersonal skills and experience working with a diverse population are essential;
  • • Computer literate with demonstrated proficiency in Microsoft Office suite, email, internet, and have knowledge of basic accounting procedures, including online payroll and time keeper systems;
  • • Successful reference and background check.


We provide:

  • • A passionate fast-paced retail environment where you will be immersed in our operations and service;
  • • Firsthand experience of the impact of our work in our communities;
What We Offer:

Competitive compensation:

  • • Staff discounts
    • Employer paid RRSPs
    • Vacation (3 weeks/ 6%)
    • Paid sick time
    • The opportunity to learn new skills, job advancement, recognition programs and in-store sales incentives 

You Can Expect:

• To join a hands-on work environment where you will be required to physically move through our operation while adhering to daily goals.
• A schedule based on our operational needs. We are open 7 days a week, including days, evenings and weekends (Please note: Our stores are open for shopping Monday to Saturday and Sundays we are open to receive donations).

As part of our ongoing commitment to ensuring a safe and healthy work environment for all of our employees, CSA approved footwear is required for all Retail and DRC positions within NRO. 

The Salvation Army Thrift Store – National Recycling Operations (NRO) supports the mission of the Salvation Army by generating funds and influencing positively the communities in which it operates. As part of one of Canada’s largest national charitable organizations, we adhere to the core values of Hope, Service, Dignity and Stewardship.  By working with us, you help support The Salvation Army’s programs, services and emergency relief efforts by recycling and selling donated goods.

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.