Find answers to your questions about The Salvation Army Thrift Store!

If a response to your question is not provided below, please contact us: 

1. Who owns or operates The Salvation Army Thrift Store?

The Salvation Army in Canada owns and operates all Salvation Army Thrift Stores and has done so for more than 100 years.  In urban communities across Canada, the majority of Thrift Stores are overseen by The Salvation Army National Recycling Operations (NRO).  Those not operated by NRO are overseen by Salvation Army ministries such as the local church or Family Services.

By shopping and donating at The Salvation Army Thrift Store, you help give and support The Salvation Army's programs, services and emergency relief efforts that nurture the capabilities, skills and strengths of our neighbours and friends. 

2. Who do I contact to receive help from The Salvation Army such as food, clothing and household goods?

Please contact The Salvation Army Family and Community Services in your area to find out how they can help you. Visit The Salvation Army Canada's website for a location near you.

3. How can I donate items? 

The Salvation Army Thrift Store gratefully accepts donations daily at our Donor Welcome Centres located in each of our Thrift Stores. Donors can drop off their gently used clothing, textiles, housewares, furniture, electronics, toys, media and books, accessories, antiques and collectibles. For more details on donating please visit the "Ways to Give" section of our website.

4. How does the Salvation Army recycle  items that are not sold in Thrift Stores?

Of textiles donated to us, we estimate less than 1 per cent finds its way to a local landfill, the remainder are sold in our Thrift Store or recycled with ethical recycling partners with proceeds supporting those in need. These suppliers are able to recycle the textiles to be used carpet padding and even upholstery stuffing. In financial year 2016 – 2017 we diverted over 73 million lbs of used clothing, household items and furniture from local landfills. 

We are happy to take it all! We welcome partners – whether they are other organizations, municipalities, businesses that can assist us in continuing to make a difference for our communities and the environment.  Funds generated through recycling go back into the community by supporting local Salvation Army social programs and services.

5. How does The Salvation Army Thrift Store determine the value or price of items?

The Salvation Army Thrift Store provide valuable savings by following standardised price points which are a true reflection of current standards and practices in both charitable and for-profit organizations. Our pricing standards take into account factors such as quality and condition, seasonality, brand name, uniqueness and rarity.  

6. Does The Salvation Army Thrift Store only sell used items?

The Salvation Army Thrift Store sells gently-used clothing, housewares, furniture and other items generously donated by the public.  We also receive donations of brand new product including clothing, toys, furniture and other items from local businesses. 

We also offer a line of brand-new affordable and high quality  Canadian made mattresses for sale under the Booth Sleep Line. These mattresses are produced by a third-party manufacturer to be sold only at The Salvation Army Thrift Store.

7. What is The Salvation Army Thrift Store’s exchange policy?

Exchanges can be made within 10 business days on clothing, footwear, bedding, electronics and appliances with price tag(s) attached and receipt(s).

8. Does The Salvation Army Thrift Store offer a senior’s discount?

We love our seniors and offer 10% OFF daily at our participating locations. This discount is given to any individual 60 years and older. Please note that a senior’s discount cannot be combined with another promotional offer. 

9. Does The Salvation Army Thrift Store have auctions? 

In-store auctions are hosted monthly at select locations. To find out more about a store’s auction, please call or visit a location near you. For participating locations please visit HERE